Frequently asked questions (FAQ)

We constantly make an effort to answer all of your questions quickly and reliably. Our team will be pleased to be of assistance to you by telephone for this purpose. You can find an overview of frequently asked questions here already:

Terms and conditions:
Our insurance terms and conditions are formulated clear and in an understandable manner. And you can rely on the fact that we allow a lot. After all we are also pilots – and we know about everything that can happen.

Best premiums:
We offer you the best possible services at the lowest possible premiums. The basis for this is an individual safety check. As we are of the opinion that someone who flies a safe aircraft and has good training and experience should also only pay for his own, individual risk.

Forms:
We have compiled all necessary forms, applications and explanations for you. You can find these in our download area.

Liability insurances:
Our liability insurances offer you protection worldwide and include personal injuries and property losses at third parties. This means you can take out registered holder or passenger liability or CSL insurance (Combined Single Limit) – therefore a combination of both – with our company. Moreover, we offer flight instructor liability insurance.

Comprehensive insurances:
Based on a safety check we offer you a premium for the comprehensive insurance which was especially determined for you. Your training and experience are taken into account as well as your aircraft type and its properties.

Services:
You can always rely on the fact that our insurance cover in the comprehensive insurance comprises all important services such as among others:

• Individual classifications
• Group contracts for fleets and clubs
• Bonus system for no claims and additional qualifications
• Discounts for flying experience
• Frequent flyer discounts
• Professional supervision

Moreover, we offer liability and accident insurances which are precisely oriented to you and your personal needs.

Losses:
In a damaging event we react immediately to your claims report. Please use the forms from our download area for this. If you have a problem – simply call us: 24 hours a day, 7 days a week. Our man on site will deal with your concerns and our claims department reacts immediately. In an emergency you can contact us under the number: +49 (0) 89 - 69 39 23 88

Service:
During the term of the contract we offer you an extensive service. From a certain ship size we provide a pan-European assistance service. Moreover, we have set-up a call back service. Simply complete the form and we will call you back.

Safety check:
An independent committee of experts has developed a database under aspects which are relevant to insurances with which we can carry out an assessment of pilot and machine from more than 1000 individual characteristic evaluations. This results in an insurance premium which is especially calculated for you.

Accident insurance:
The accident insurance comprises both the customary areas of accidents as well as risks in connection with steering an aircraft.